Snappy Tomato Pizza Erlanger

Came to this location on 12/6/23 at 3:11pm. The gentleman that worked there was exceptional! Greeted us right away, chatted woth us and said the food would be done in 10-15 minutes. I waited in my car on break from work and he actually brought out my food to my car window and delivered it us with plates and napkins. Outstanding customer service. This guy went above and beyond!

Every time I order from the Erlanger location - whether for a school function or for my family - I have the best experience. The staff is always friendly, and my food is always ready on time. I’m glad Snappy is part of the Erlanger community!

WOW! What a great pizza... and calzone... and mushroom steak hoagie. It's been years since I've had Snappy's, but it definitely will not be but maybe a month before I get it again. That sauce is something special, and those big, fat pepperoni make every bite a mouthful!

Honestly, wasn't initially plannning to stop in, but my car broke down right outside their shop and we were waiting on our tow service, they were nice enough to let us stay under their canopy roof outside to be in the shade. They were very nice and checked on us to make sure we were going to be alright. At a certain point my friend and I got hungry and bought some of their food which was impressively good, I would highly recommend the Italian hoagie and the small single person pizzas. They were good company and a genuine good place to eat while the tow truck was en route to us. I highly recommend people in the area to try their food.

Love the food. We always come back. But why are the folks here always grumpy? There's always confusion amongst the employees about what order went to which place. And the demeanor of conversation is depressing while I wait for my order. It's like there's no consideration for customers eardrums.

Best snappy experience I've had in a long time. Quick and efficient food preparation, great customer service! Was helpful, patient and very quick! Thanks guys!

I order fairly often (I think). I've only had one issue and that was last week. When I called, I was met with a little bit of push back by the manager I had originally spoke with. This was disheartening for several reasons. 1. Im not one to complain, especially with pizza because I worked in pizza for a very looong time, so I completely get it and respect it. 2. Personally, I was having a pretty crappy day and the order being wrong just added to my disappointment on a day that didn't need anymore. 3. We don't go out to eat, we don't doordash, and so when we do order, it's with the little bit of extra money we have to spend on places that give good, timely, professional, and quality food and service. And do so repeatedly. Snappy hits all the marks for us. Instead of talking through a resolution with me, I was passed on to another manager where I still wasn't satisfied with the result we had received in making things right. I was told I could call in the morning to speak to the GM if I'd like and I was fully prepared to do so because I felt like it was crap to be told something couldn't be made right for a customer who orders as frequently as we do. I wasn't looking for free food, and I wasn't looking for a full refund or credit, just the issues I had with the order. The next morning I started to call and thought to myself, I truly DO get it, stuff happens. I also considered it was likely around shift change and sometimes stuff gets mixed up or lost in the shuffle and after factoring in my lack of patience that day, I said screw it. Im not calling, it wasn't worth me raising a stink over. It was a medium pizza and the next day it didn't matter anymore. Fast forward several hours and I'm in the car with my young son and we get a phone call. I answer (hands free!) And was met with the 1st manager I spoke to the day before. She called to apologize and make things right because I was disappointed, dissatisfied, the day before. I was floored and additionally super happy because of the good example and work ethic that was demonstrated before my young son! His dad and I met doing pizza 18 years ago. So he knows our background, knows the hard work that goes into it, and learned a valuable lesson in how to handle and care for the people who make your business go and grow! Turns out, the day I made the complaint, was her FIRST SHIFT MANAGING! It took me back. I started as a hostess and worked every position in between until I was finally the General Manager at not 1, but 2 pizzerias. I felt horrible that she had to deal with me that day, but the following day, the former manager in me couldn't have been more proud of her and the crew from top to bottom at Snappy. Y'all got me for life. And I'm so sorry I didn't catch your name young lady, but kudos to you, good job, thanks for calling when you did.

Ryan Torres (I may have spelled that last name wrong) he is absolutely amazing!! Great customer service VERY friendly and takes pride in his job! HE NEEDS A RAISE